Lateness

It is Practice policy that if you are more than 10 minutes late, you may have to rebook an appointment. If your situation is urgent then you may have to wait to see the doctor as an emergency.

Cancellations

If you cannot attend for your booked appointment please ring the surgery to cancel as early as possible, so that your appointment can be offered to another patient. Appointments can also be cancelled online.

Missed Callbacks

We will try to call you within a pre-specified time frame. Please be aware that due to home working as a result of coronavirus restrictions calls from the GPs may come from withheld numbers.  GPs will try twice to call but if we do not get through we ask that you contact reception to request a time that suits you better.